A homeless household shared a resort room for greater than three years after a council made errors with their housing software, an ombudsman mentioned.
Luke and Olga Burns rented the rooms with out cooking amenities whereas Bristol Metropolis Council repeatedly refused them a spot on the housing register.
The council has apologised after an investigation criticised its housing and youngsters’s companies’ departments.
The ombudsman mentioned the authority ought to pay the household £9,000 in compensation.
Mr and Mrs Burns say they rented rooms in 12 completely different Premier Inns utilizing their housing profit and cash from relations after they have been evicted from their privately-rented flat due to flood harm.
An investigation by the Native Authorities and Social Care Ombudsman mentioned the couple, who then had two kids, first requested the town council for assist in April 2014.
After the delivery of their third baby, it mentioned the authority nonetheless refused to evaluate their wants.
The ombudsman additionally criticised the council for attempting to cost the household for storing their belongings.
It mentioned the household had discovered personal lets however misplaced the properties as a result of the council took too lengthy to contemplate their requests assist to pay the deposit.
In a joint assertion, houses and communities councillor Paul Smith and households councillor Helen Goodwin apologised and mentioned: “Whereas we recognise that the state of affairs was unacceptable for a household with younger kids, we do consider that we tried to do our greatest for the household on plenty of events.”
Chatting with the BBC’s Victoria Derbyshire programme, Mr Smith mentioned: “The household got here from exterior Bristol right into a resort after which contacted us.
“At one stage they have been deemed to be deliberately homeless as a result of they refused provides of short-term lodging however we didn’t act correctly, notably in relation to the kids and their wants, and there are actual points there which now we have addressed.”
The ombudsman mentioned the council had agreed to wipe off the contribution the daddy agreed to make for storage prices and mentioned the council ought to pay £9,000 for the delay and misery brought on.